Frequently Asked Questions
How can I make a purchase?
Visit [INSERT WEBSITE], choose your product, click “Add to Cart” or “Buy Now,” and complete your payment through our secure checkout.
Do you have a physical store?
No. We sell exclusively online.
Do you ship internationally?
Yes. We ship to most countries, including the United States, Spain, and Latin America. Shipping options will appear at checkout based on your address.
How long does delivery take?
Processing: 1–3 business days after payment confirmation.
Estimated delivery: 5–12 business days depending on destination and logistics.
You will receive a tracking number via email once your order is shipped.
What payment methods are accepted?
We accept major credit and debit cards (Visa, Mastercard, Amex), PayPal, and Shop Pay. Depending on your device, Apple Pay and Google Pay may also be available.
Can I pay in cash or upon delivery?
Not at this time. All payments must be made online using the available methods.
Can I modify my order or address?
Orders can only be edited or canceled before processing. Contact us as soon as possible at [INSERT EMAIL]. Once shipped, no modifications can be made.
Can I add more products to an order?
No, we cannot add items to an existing order. Please place a new order if you wish to purchase additional products.
Where are the products shipped from?
We work with logistics centers in different countries (U.S., Europe, and Asia) and ship from the most efficient warehouse based on your location and product availability.
I only received part of my order. Is that normal?
Yes. If your order includes items from different warehouses, they may arrive in separate packages, each with its own tracking number.
What is your return policy?
You have 7 days for returns due to dissatisfaction and 30 days for manufacturing defects. Items must be unused and in original packaging. Shipping costs are non-refundable if the correct item was delivered.
My order is delayed. What should I do?
Check your tracking information. If the estimated time (5–12 business days) has passed, contact us at [INSERT EMAIL] for assistance.
Need more help?
Our team is always ready to assist. Write to us at [INSERT EMAIL] with your order number and full name.